Fulfillment Specialist

Job Description

The Fulfillment Specialist keeps the last hundred metres of the supply chain honest. Working out of our Los Angeles hub, this role picks, packs, verifies and dispatches customer orders against same-day cut-offs, and owns the accuracy of every carton that leaves the floor. When a shipment is short, mislabelled or late, the Fulfillment Specialist is the person who catches it before the customer does.

Job responsibilities

• Pick, pack and verify customer orders against the daily dispatch plan.
• Meet the 16:00 carrier cut-off and escalate anything that threatens it.
• Check every carton for count, condition and labelling before it is sealed.
• Apply carrier labels and complete manifests ahead of each pickup.
• Run cycle counts in your zones and report variances the same shift.
• Keep pack stations stocked, clean and laid out for the shift's volume.
• Process returns — inspect, grade, and restock or quarantine each unit.
• Support peak waves, including overtime and weekend dispatch when volume demands it.

Fulfillment is where promises become parcels. This role sits at the point the customer actually experiences, and the standard is simple: the right item, packed well, out the door on time, every time.

Qualification

• 2+ years in a warehouse, 3PL or e-commerce fulfillment environment.
• Comfortable with WMS and handheld scanning systems; barcode and RF experience preferred.
• Able to lift 20kg repeatedly and stay on your feet through a full shift.
• Strong numeracy and a genuine intolerance for guesswork on counts.
• Familiar with carrier labelling requirements for parcel and LTL.
• Forklift or pallet-jack certification is a plus.

Duties

• Execute the daily pick-pack-ship plan and escalate anything that puts the cut-off at risk.
• Maintain inventory accuracy in your zones through disciplined cycle counting.
• Complete carrier manifests and shipping paperwork before pickup.
• Support peak-season ramp-ups, including overtime and weekend waves when volume demands it.
• Contribute to continuous-improvement reviews on packing materials, dunnage and station layout.

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Conclusion

A carton either arrives complete or it does not — there is no partial credit in fulfillment. If you take quiet pride in a clean pack, an accurate count and a dock that clears before the cut-off, you will do well here.